FLU VACCINES for 50-64 year olds - 24 November
We are now contacting our 50-64 year old patients who become eligible for a free flu vaccine from 1 December - to invite them to attend a flu vaccine drive-thru Saturday 5 December. We will do this as quickly as we can, but have thousands of patients to contact.
CALLING THE PRACTICE, 25 November 2020
There has been a huge increase in the number of calls to the Practice and we know many of you are experiencing difficulties getting through. The team are doing their best to answer as many calls as quickly as possible. We know this is hugely frustrating for our patients and we hope that by installing a new phone system in the New Year this will improve ease of access.
We encourage patients to contact the Practice via eConsult (see link above), rather than by phone. This helps free up the phone lines for patients who cannot contact us via the internet. We also suggest patients sign up to the NHS App so you can easily request repeat prescriptions.
PROVIDING A SAFE SERVICE, 25 November 2020
General Practice is responsible for the majority of NHS services and has a huge role in providing the care patients need, and this has not stopped.
To keep everyone safe we had to make some major changes for both patients and staff:
all Practices we were instructed by NHS England to implement ‘total triage’ (phone call or eConsult first) - only patients who needed face to face appointments were to be invited to attend the Practice
we made sure patients were safe when they did need to visit the Practice
annual check-ups became a phone call when possible
we were told to stop some services to focus on patients who may have Covid-19, those patients shielding, and Care Home residents
we participated in the Island-wide service for patients with Covid-19
we introduced video consultations, which has proven popular with patients at it saves the need to travel to the Practice
we have promoted eConsult to help patients contact us about concerns about their health and general enquiries 24/7
we implemented 2m working rule and set up remote working
we tried not to use paper forms as much as possible - we now use SMS test messaging and email to send advice, test forms or appointment information, which patients are finding really helpful
we supported patients worried about postponed hospital appointments
we responded to a huge increase in prescription requests
we are completing a much larger flu vaccine programme, and getting ready for Covid vaccinations
Over the last few months, there has been an exceptional increase in patients needing our support, at a time when it takes longer to help each one. We still need to ask patients to only visit the Practice if they have been asked to do so to keep everyone safe.
We continue to look at new ways of doing things quickly and safely. Our recent flu drive-thru was extremely well received, with patients saying how safe they felt, how quick it was, and how much easier it was for carers bringing those they cared for. We could not have done this without the brilliant support of BAE Systems who allowed us to use their car park.
Part of the Community
During the early stages of the pandemic we appealed for help with PPE, and had a great response from the local community. Our thanks to ‘For the love of Scrubs’ for providing scrubs for our clinicians, A.B. Cooke Motor Body Repairs, BAE Systems and Vestas for providing high quality masks and coveralls. At such a difficult time it felt amazing to be given this support.
Like other key workers, the Practice team has quietly and diligently worked long hours, in difficult circumstances, with everything changing around them, to care for our patients. We are here and will continue to work tirelessly to support our patients just in a different way. We look forward to the day when we can fully open our doors again safely.
eCONSULT - IMPORTANT MESSAGE
Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.
Please do not visit the Practice without making a prior arrangement.
Exemptions for wearing a face covering - guidance:
Phlebotomy (Blood Tests):
Patients registered at this Practice will continue to use the walk-in service at St Mary's hospital between 7.30am-4pm and 8.30am-4pm the first Wednesday of every month.