Note: when you submit an eConsult, an initial response from us will not necessarily mean an appointment or telephone call with a GP. We will review your request and contact you to explain the next steps.
May Bank Holiday Closure - 26 April 2022
The Practice is closed on for the May Bank holiday, Monday, 2 May. If you need medical assistance on these days please call 111, or 999 if it is a medical emergency.
For the list of pharmacies that will be open on the Island click on the link here https://iownhs.co.uk/37IDhFf
Prescriptions - 26 April 2022
Boots Cowes have informed us they will be closing at 1pm Wednesday, 27 April due to staff shortages.
Prescriptions - 13 April 2022
Boots Cowes have informed us they will be closing at 5.30pm today.
Boots Newport have informed us that they will be opening from 10am to 4pm, closing at 1pm-2pm due to staff shortages, for the next two weeks.
Prescriptions - 30 March 2022
The Health Minister, Edward Argar, has confirmed that there are no plans to change the cost of prescriptions from 1 April 2022 - so they remain at £9.35.
Covid Vaccination Spring Booster - 30 March 2022
We are starting with two vaccination clinics: Saturday 2 & Saturday 9 April 8.30am to 12 noon. Patients who last had a booster 5 months or more ago are being prioritised, and we are contacting these patients. Please bear in mind we have thousands of patients to contact so this will take a number of weeks. We are making separate plans for care home residents and housebound patients.
Covid Vaccination Spring Booster - 14 March 2022
We are currently waiting to be able to order the vaccine for this. The earliest we are allowed to start is 21st March 2022. The spring booster is for: over 75s, care home residents, and the immunosuppressed who are 12+ years old. Most of our patients become due in April and May as this is six months after their last dose. We will be setting up clinics and will update our website and Practice news on our phone system in due course with this information.
IW Local Access Forum Survey - 07 March 2022
Let the IW Local Access Forum know your top five priorities for improving mobility access to local services, facilities, and the countryside:
IW Local Access Forum Consultation
Covid Vaccination Update - CEV 5-11 yrs - 24 February 2022
Young people aged 5-11 years who are identified as being at high risk of serious illness from Covid-19 (clinically extremely vulnerable - CEV), are now eligible to receive Covid vaccinations.
This service is being provided by Solent NHS Trust from 5 March, and parents will be sent a letter inviting them to book their child an appointment.
Below is a parent information pack and vaccination consent form:Parent Information Pack Vaccination Consent Form
Infection Protection & Control Measures - 24 February 2022
We have been advised that both patients and staff should continue to wear face coverings in health and care settings. Therefore all staff and patients will need to continue to wear a face covering to keep staff and other patients safe.
Government Covid Announcements - 21 February 2022
We would just like to explain that general practice is not given any advance notice of any changes - we find out at the same time as you do via the news. Once any change is announced we then need to wait for Public Health England advice, and conduct risk assessments, before adapting our processes and guidance to keep both patients and staff safe.
Storm Eunice causes power outage - 18 February 2022
Our power went off at 10.30am today, and came back on soon after midday. The loss of power meant that our digital telephone system and computers could not be used. We apologise for any inconvenience caused if you were trying to reach us at that time.
Covid Vaccinations for 5 to 11 year olds - 17 Feb 2022
The Joint Committee on Vaccination and Immunisation (JCVI) has recommended that all 5–11-year-olds be offered two doses of the Pfizer Covid vaccine. The programme is already extended to at-risk children within this 5-11 group, but this latest decision will see all children from the age group eligible for two doses of the vaccine, given with an interval of at least 12 weeks. However, the health secretary said the offer for two doses of the vaccine was a ‘non-urgent’ offer and will be extended to parents of these children ‘during April’.
Professor Wei Shen Lim, chair of Covid-19 immunisation on the JCVI, said: ‘The Committee has carefully considered the potential direct health impacts of vaccination and potential indirect educational impacts.
Free NHS Food Scanner app - 2 Feb 2022
Lloyds Pharmacy Sainsburys Newport - 24 Jan 22
We have been advised that the Pharmacy in Sainsburys will be closed on today, Tuesday and Friday this week as there is no pharmacist able to be on site.
Changes to Covid guidance - 24 Jan 22
Following the Government announcement that face coverings will no longer be mandatory in public places - the UK Health Security Agency's infection prevention control (IPC) guidance remains in place for all staff and patients, in GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected.
All staff and patients will need to continue to wear a face covering to keep staff and other patients safe.
Changes to Covid guidance - 7 Jan 22
From Tuesday 11 January, people without COVID-19 symptoms who get a positive result on a rapid response Lateral Flow Test (LFT) will not be required to take a confirmatory PCR test.
If you get a positive result on an LFT you should report your result on gov.uk. You will still need to self-isolate immediately. After reporting a positive LFT test result, you will be contacted by NHS Test and Trace so that your contacts can be traced and must continue to self-isolate.
This is a temporary measure. With high levels across the UK, the vast majority of people with positive LFT results can be confident that they have COVID-19.
The three main symptoms of COVID-19 are the recent start of any of the following:
- a new continuous cough
- a high temperature
- a loss of, or change in, your normal sense of taste or smell
If you have any of these symptoms you should isolate immediately and book a PCR test online or by calling 119 as soon as possible. This has not changed.
Walk-in vaccinations at the Riverside for 12 to 15 year olds - 7 Jan 22
New! Walk-ins are now available for young people aged 12-15 at the Riverside Centre, PO30 2QR. The Riverside is open 7 days a week from 8 am to 8 pm.
This is for walk-ins for:
- First and second (after 12 weeks of first dose) vaccinations for people aged 12 and over.
- Booster vaccinations for people over the age of 18. This must be at least 3 months after second vaccination.
- Young people aged 12-15 will need to attend with their parent or guardian, who will be asked to give their consent.
- Young people can get a 1st dose of the vaccine from the day they turn 12.
- Most young people can get a 2nd dose from 12 weeks after they had their 1st dose.
- If a young person aged 12-15 has tested positive for COVID-19 and is not considered high risk, they need to wait 12 weeks before they can have a vaccine.
Sick Notes: self-certification now for 28 days - 22 Dec 2021
Up to 26 January 2022, if you are off work for 28 days or less, you do not need to give your employer a sick note. When you return to work, your employer can ask you to confirm you have been off sick. This is called ‘self-certification’.
Change to Isolation Period - 22 Dec 2021
People infected with coronavirus can now take two lateral flow tests to reduce the self-isolation period from ten to seven days. The UK Health Security Agency (UKHSA) said those infected with the virus can take two lateral flow tests 24 hours apart on day six and seven of their isolation period, which if negative means they can stop isolating.
Covid-19 Booster Vaccination Clinics - 15 Dec 2021
We are contacting all those patients on our waiting list, and the housebound patients who are yet to have flu, Covid booster, or both of these vaccines, to book as many as we can into clinics this Friday and Saturday (17 & 18 December).
We have also scheduled Covid vaccine clinics 20 to 24 and 29 to 31 December. These will be booked appointments only to keep the car park safe for everyone.
We will send a text link to all those that can receive text messages to directly book into a clinic, and call those that can’t. Please also check the National Booking System for appointments at the Riverside Centre, so we can get as many of you vaccinated as quickly as possible.
Covid-19 Booster Vaccinations - 13 Dec 2021
Following the Prime Minister’s announcement Sunday evening, 12 December, we are rapidly planning how we can provide over 5,000 Covid-Booster vaccinations for our patients by the end of December.
This important task and timescale will mean rearranging routine appointments and asking patients to go to their local pharmacy first for minor ailments. We apologise for the disruption and thank you for your understanding.
We will update our website and phone message as soon as we can about our Covid-Booster clinics.
Covid Booster Bus - 2 Dec 2021
Between Thursday 2 December and Sunday 5 December those who are eligible for a booster jab - anyone aged 40 and over, who received their second dose at least six months ago, can go to the Booster Bus and get their Covid booster at the following locations and timings:
Walk-in, no appointment necessary
Thursday 2 December
Sandown Fire Station, 4-5 E Yar Rd, Sandown, PO36 9AY. 9am - 4pm
Friday 3 December
Moa Place Car Park, Freshwater PO40 9AN. 9am - 4pm
Saturday 4 December
The Heights Leisure Centre, Broadway, Sandown PO36 9ET. 9am - 4pm
Sunday 5 December
Eastern Esplanade Car Park, Esplanade, Ventnor PO38 1JR. 9am - 4pm
More dates and locations to be announced next week.
Face covering required when visiting the Practice - 29 Nov 2021
Following the announcement regarding the Omicron strain of Coronavirus, we would like to remind you that you must wear a face covering (that covers your mouth and nose), when visiting the Practice, and you should not remove it unless a clinician asks you to do so. It is vital that we protect our vulnerable patients when they come to the Practice and also our staff, without whom we could not run a service.
Before you come to the Practice please ensure that you do a Lateral Flow Test to make sure that you are free from Covid. You can order free packs of lateral flow tests to be sent to your home using this link:
Alternatively you can collect a pack of Lateral flow tests from your local pharmacy.
Online booking form for Maternity Services – 1 Nov 2021
See 'USEFUL CONTACTS' in the side bar for full information or click:
New telephone system - 5 August 2021
We are pleased to announce that our new telephone system is going live today (5 August).
There may be some disruption during the transition from the old system to the new system, and please bear with us whilst we are getting used to a sophisticated new system. You will now hear an options message once your call is connected, this will help to ensure that you speak to the appropriate person as quickly as possible.
Update on new telephone system - 19 July 2021
The fault has been identified as external at our local exchange, which unfortunately has a long lead in time. However our new provider is looking to implement an interim fix, and we will update on this when we have more information.
New Telephone System - update - 2 July 2021
Our new telephone system provider discovered a technical issue during testing that they have never encountered before. This has been escalated to the highest levels of support to resolve this. As a result, we regret to inform you that there will be a delay to the launch of our new telephone system. We understand how important having a new telephone system is, and we are doing all we can this end to get this resolved as quickly as possible. This is disappointing because we chose a telephone system that works well for other Practices on the Island.
Major milestone reached as 2 million COVID-19 vaccines delivered across Hampshire and Isle of Wight - 17 June 2021
A major milestone has been reached in the local delivery of the COVID-19 vaccination programme with 2m jabs delivered across Hampshire and the Isle of Wight. Latest official data published today (Thursday 17 June) shows that 2,068,810 doses of the vaccine had been delivered locally by the week ending 13 June.
To date more than 91% of adults aged 30 and over have received their first COVID-19 jab and the vaccination programme continues to roll-out at pace across Hampshire and the Isle of Wight. The milestone has been reached just six months since the launch of the biggest vaccination programme in the history of the NHS.
Anyone aged 21 and over is invited to make an appointment to receive the vaccine by contacting the National Booking Service at www.nhs.uk/covid-vaccination or by calling 119. Text invitations appear as an alert from 'NHSvaccine', including a web link to the NHS website to make a booking.
New Telephone System
We are very pleased to confirm that we are on track for the installation of our new telephone system by the end of June. This will improve patient experience on contacting the Practice. We apologise for the delay and thank you for your patience.
Phlebotomy service at the Practice
We are really excited to announce that from this summer we will be offering a phlebotomy service to our patients! This has been planned quietly in the background, while we increased our clinical space and applied to do the necessary building works. We are now at the stage of recruiting a phlebotomy team ready to start. Clinics will be run Monday to Friday except bank holidays, from 7.30am to 12.30pm, which allows for the timely delivery of samples to the pathology laboratory at the hospital. This will be by appointment only. More news will follow as we get closer to the launch date.
Lateral Flow Tests - 16 April 2021
Tests can be ordered from Gov.uk. A pack of tests contains 7 tests. You can order one pack per household each day. Click on the link below to order lateral flow tests.
Order coronavirus (COVID-19) rapid lateral flow tests - GOV.UK (www.gov.uk)
Alternatively, you can collect a pack of Lateral Flow tests from your local pharmacy.
NHS England - Advice on how to access GP services:
eCONSULT - IMPORTANT MESSAGE
Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.