Note: when you submit an eConsult, an initial response from us will not necessarily mean an appointment or telephone call with a GP.  We will review your request and contact you to explain the next steps.



Changes to Covid guidance - 7 Jan 22

From Tuesday 11 January, people without COVID-19 symptoms who get a positive result on a rapid response Lateral Flow Test (LFT) will not be required to take a confirmatory PCR test.

If you get a positive result on an LFT you should report your result on You will still need to self-isolate immediately. After reporting a positive LFT test result, you will be contacted by NHS Test and Trace so that your contacts can be traced and must continue to self-isolate.

This is a temporary measure. With high levels across the UK, the vast majority of people with positive LFT results can be confident that they have COVID-19.

The three main symptoms of COVID-19 are the recent start of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell


If you have any of these symptoms you should isolate immediately and book a PCR test online or by calling 119 as soon as possible. This has not changed.


Walk-in vaccinations at the Riverside for 12 to 15 year olds - 7 Jan 22

New! Walk-ins are now available for young people aged 12-15 at the Riverside Centre, PO30 2QR. The Riverside is open 7 days a week from 8 am to 8 pm.
This is for walk-ins for:

  • First and second (after 12 weeks of first dose) vaccinations for people aged 12 and over.
  • Booster vaccinations for people over the age of 18. This must be at least 3 months after second vaccination.

Please note:

  • Young people aged 12-15 will need to attend with their parent or guardian, who will be asked to give their consent.
  • Young people can get a 1st dose of the vaccine from the day they turn 12.
  • Most young people can get a 2nd dose from 12 weeks after they had their 1st dose.
  • If a young person aged 12-15 has tested positive for COVID-19 and is not considered high risk, they need to wait 12 weeks before they can have a vaccine.


Sick Notes:  self-certification now for 28 days  - 22 Dec 2021

Up to 26 January 2022, if you are off work for 28 days or less, you do not need to give your employer a sick note. When you return to work, your employer can ask you to confirm you have been off sick. This is called ‘self-certification’.  


Change to Isolation Period  - 22 Dec 2021

People infected with coronavirus can now take two lateral flow tests to reduce the self-isolation period from ten to seven days.  The UK Health Security Agency (UKHSA) said those infected with the virus can take two lateral flow tests 24 hours apart on day six and seven of their isolation period, which if negative means they can stop isolating.


Christmas and New Year opening times - 22 Dec 2021

Christmas Eve - Friday 24 December                    8.00am - 6.30pm

Christmas Day - Saturday 25 December                Closed

Boxing Day - Sunday - 26 December                     Closed

Bank holiday - Monday 27 December                     Closed

Bank holiday - Tuesday 28 December                    Closed

Wed 29, Thurs 30 and Fri 31 December                 8.00am - 6.30pm

Bank holiday - Monday 3 January 2022                  Closed

If you require urgent medical assistance which cannot wait until the Practice reopens, please call NHS 111.

If you have a life threatening medical emergency, please call 999.


Covid-19 Booster Vaccination Clinics - 15 Dec 2021

We are contacting all those patients on our waiting list, and the housebound patients who are yet to have flu, Covid booster, or both of these vaccines, to book as many as we can into clinics this Friday and Saturday (17 & 18 December).

We have also scheduled Covid vaccine clinics 20 to 24  and 29 to 31 December.  These will be booked appointments only to keep the car park safe for everyone.

We will send a text link to all those that can receive text messages to directly book into a clinic, and call those that can’t.  Please also check the National Booking System for appointments at the Riverside Centre, so we can get as many of you vaccinated as quickly as possible.


Covid-19 Booster Vaccinations - 13 Dec 2021

Following the Prime Minister’s announcement Sunday evening, 12 December, we are rapidly planning how we can provide over 5,000 Covid-Booster vaccinations for our patients by the end of December.

This important task and timescale will mean rearranging routine appointments and asking patients to go to their local pharmacy first for minor ailments.  We apologise for the disruption and thank you for your understanding.

We will update our website and phone message as soon as we can about our Covid-Booster clinics.


Order your medication for the Christmas period - 8 Dec 2021

Please remember to request any medication that you will need over the Christmas period.  We suggest that you submit your request week commencing 13 December to allow us and your pharmacy time to process your request. 

If you use an online pharmacy, please check with them about their last posting date for medication. 

Any last-minute requests for medication may not be processed or dispensed until after Christmas.


Covid Booster Bus - 2 Dec 2021

Between Thursday 2 December and Sunday 5 December those who are eligible for a booster jab - anyone aged 40 and over, who received their second dose at least six months ago, can go to the Booster Bus and get their Covid booster at the following locations and timings:

 Walk-in, no appointment necessary


Thursday 2 December

Sandown Fire Station, 4-5 E Yar Rd, Sandown, PO36 9AY.  9am - 4pm


Friday 3 December

Moa Place Car Park, Freshwater PO40 9AN. 9am - 4pm


Saturday 4 December

The Heights Leisure Centre, Broadway, Sandown PO36 9ET. 9am - 4pm


Sunday 5 December

Eastern Esplanade Car Park, Esplanade, Ventnor PO38 1JR.  9am - 4pm


More dates and locations to be announced next week.


Face covering required when visiting the Practice - 29 Nov 2021

Following the announcement regarding the Omicron strain of Coronavirus, we would like to remind you that you must wear a face covering (that covers your mouth and nose), when visiting the Practice, and you should not remove it unless a clinician asks you to do so. It is vital that we protect our vulnerable patients when they come to the Practice and also our staff, without whom we could not run a service.

Before you come to the Practice please ensure that you do a Lateral Flow Test to make sure that you are free from Covid. You can order free packs of lateral flow tests to be sent to your home using this link:

Alternatively you can collect a pack of Lateral flow tests from your local pharmacy.


Boots Pharmacy - change of opening hours - 24 Nov 2021

We have been notified of a temporary change to Boots pharmacy (here at Cowes) opening hours.  From Mon 29 Nov to Fri 3 Dec the Pharmacy will open at 10am and close at 6pm. 


Online booking form for Maternity Services – 1 Nov 2021

See 'USEFUL CONTACTS' in the side bar for full information or click:


Covid Booster & Flu vaccinations – 25 Oct 2021

We are currently contacting patients who are eligible for a Covid Booster vaccination. We will have appointments during the week and on a Saturday morning.  If you cannot attend one of our clinics, we will be able to offer you an appointment at Carisbrooke Health Centre instead.

We ae also running flu vaccination clinics for patients who are eligible.  If our clinics are fully booked, we will offer to contact you as soon as an appointment becomes available.

Blood tube supplies - 11 Oct 2021

Blood tube shortage ‘stabilised’ but supply levels ‘not yet normal’.


Looking after your mental health - 7 Oct 2021

There are little things we can all do to help look after our mental health. Having good mental health helps us relax more, achieve more and enjoy our lives more.

Click on the link to get your Mind Plan - answer 5 quick questions to get your free plan with tips to help you deal with stress and anxiety, improve your sleep, boost your mood and feel more in control


Covid Booster & Flu Vaccinations – 27 Sept 2021


We are pleased to be able to offer Pfizer booster vaccines and flu jabs available on the NHS for our patients ‘by appointment’


We will contact patients as they become eligible for their booster.  Patients who meet the flu vaccination criteria below are eligible now.

Vaccinations are given to those at highest risk as directed by NHS England for safe and effective protection against the risk of COVID-19 and seasonal influenza.


A booster vaccine dose helps improve the protection you have from your first 2 doses of the vaccine.

Most people who can have a booster vaccine are also eligible for an annual flu vaccine.

NHS England advise that it is safe to have both vaccines at the same time.


Covid Booster – eligible patients

Flu Vaccination – eligible patients

at least 6 months after your second dose

 those aged 16 or over with a health condition in a clinical risk group

those aged 50 years and over

those in long-stay residential care homes

carers aged 16 and over

those aged 16 or over who live with someone who is immunocompromised

frontline health and social care staff employed


People who are pregnant and in 1 of the eligible groups above can also have a booster dose.


           those aged 6 months to under 50 years in clinical risk groups*

      those aged 50 years and over

       those in long-stay residential care homes


       those aged 16 or over who live with someone who is immunocompromised

       frontline health and social care staff employed


      pregnant women



*Pre-school children aged 2 and 3 years old or home schooled children are given a flu vaccine by the Practice – school-aged children who attend school are given their flu vaccines by the school nurses.


Most people will be offered a Pfizer booster vaccine, which means your booster may be different from the vaccines you had for your 1st or 2nd doses.  For patients who cannot have the Pfizer vaccine you may be offered an AstraZeneca vaccine, but this will be at a different time and likely to be a different venue due to delivery restrictions.


We are currently booking appointments for Saturday, 2nd October.


Flu Vaccinations - update - 13 Sept 2021

Like many Practices on the Island and across England, our service delivery has been impacted by transport problems.  As soon as we have a confirmed delivery date we will update our website and phone system to let patients know.  We hope there is not too much of a delay.


Sight for Wight Open Day on 11 Sept - update - 6 Sept 2021

Saturday, 11 September 10.30am to 3.30pm

at Millbrooke House, 137 Carisbrooke Road, Newport, PO30 1DD

Find out how Sight for Wight and 10 other charities offer to support people living with sight loss including:  social activities, befriending service, equipment trials, audio library and family support.  Lunch and door to door transport call 522 205.


Phlebotomy Service - Update - 19 August 2021

There is currently an international shortage of blood bottles used for taking samples.  Clinicians working in GP practices and hospitals, community, mental health and ambulance trusts have been asked to suspend non-essential blood tests.

We have been instructed to prioritise those tests which will have an immediate impact on diagnosis or treatment.

NHS England advises that this disruption in supply should not affect any essential blood tests.  Any tests that are delayed will be rescheduled as soon as possible.

We will continue to provide you with updates regarding this on our website or you can select option 5 on our telephone system, and thank you for your support.


COVID-19 Vaccination Clinics - update - 11 August 2021

Please click on the following link for details of all upcoming COVID-19 vaccination clinics:


New telephone system - 5 August 2021

We are pleased to announce that our new telephone system is going live today (5 August).

There may be some disruption during the transition from the old system to the new system, and please bear with us whilst we are getting used to a sophisticated new system.  You will now hear an options message once your call is connected, this will help to ensure that you speak to the appropriate person as quickly as possible. 


COVID-19 vaccination update - 3 August 2021

You may have seen the news that the NHS is going to vaccinate children and young people in specific groups, following advice from the JCVI (Joint Committee on Vaccination and Immunisation).

Please do not contact the Practice to book an appointment for your child – the NHS will invite you.

The groups that are eligible for the vaccination are:

  •  17-year-olds that are within three months of turning 18
  • Children aged 12 years and older who are household contacts of individuals (adults or children) who are immunosuppressed (this is in addition to 16-17 year olds in this group, who became eligible earlier in the year).
  • 12-15-year olds ‘at risk’ with the underlying health conditions as listed below:
    • severe neuro-disabilities
    • Down’s Syndrome
    • underlying conditions resulting in immunosuppression
    • those with profound and multiple learning disabilities, severe learning disabilities or who are on the learning disability register

These groups have been selected based on a combination of factors including their risk of getting seriously ill from coronavirus, passing it to others who may become seriously ill, and evidence of safety and effectiveness.

If your child aged 12 to 15 and is in one of the eligible groups, the NHS (not GP Practices) will contact you by early September to invite you to book vaccination appointments. If they are within three months of turning 18, they will be invited directly to book their appointments via the national booking service at the appropriate time.


Boots Pharmacy opening hours Saturday, 7 August - update 2 August 2021

We have been notified of a temporary change to Boots pharmacy (here at Cowes) opening hours on Saturday, 7 August - it will be open 9am to 5pm.  They are informing patients of this change and will signpost any urgent requests to nearby pharmacies. 


Boots Pharmacy temporary closure Saturday, 31 July - update 26 July 2021

We have been notified of temporary closure of Boots pharmacy here at Cowes on Saturday, 31st July 9am to 5pm.

Support & advice to help you stay well this summer - 23 July 2021 

Hints and tips including how to stay safe in the sun, useful information on how to prepare for a trip away and how to self-care, including how to look after your mental health, are all covered in the leaflet below.

For parents there is information about where to get information about treating common childhood illnesses including using the 111 online service for urgent care that is not life threatening.

Please click on the link here for the leaflet  pdfhere (243 KB)  or, here for an accessible format  documenthere (29 KB) .


Update on new telephone system - 19 July 2021

The fault has been identified as external at our local exchange, which unfortunately has a long lead in time.  However our new provider is looking to implement an interim fix, and we will update on this when we have more information.


The collection of GP Data for Planning and Research - 16 July 2021

The collection of GP Data for Planning and Research will now take place from 1 September 2021.  Please click on GPDfPR - Data Extraction for more information.


Masks & social distancing rules - update - 15 July 2021


Masks and social distancing rules will remain mandatory in all healthcare settings beyond 19 July, NHS England has confirmed.

Public Health England’s (PHE) infection prevention control guidelines and hospital visiting guidance are set to remain in place for staff and visitors, even as restrictions are eased elsewhere.

NHSE said today (15 July) that visitors will need to abide these rules in ‘GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected’.


New Telephone System - update - 2 July 2021

Our new telephone system provider discovered a technical issue during testing that they have never encountered before.  This has been escalated to the highest levels of support to resolve this.  As a result, we regret to inform you that there will be a delay to the launch of our new telephone system.  We understand how important having a new telephone system is, and we are doing all we can this end to get this resolved as quickly as possible.  This is disappointing because we chose a telephone system that works well for other Practices on the Island.


Major milestone reached as 2 million COVID-19 vaccines delivered across Hampshire and Isle of Wight - 17 June 2021

A major milestone has been reached in the local delivery of the COVID-19 vaccination programme with 2m jabs delivered across Hampshire and the Isle of Wight.  Latest official data published today (Thursday 17 June) shows that 2,068,810 doses of the vaccine had been delivered locally by the week ending 13 June. 

To date more than 91% of adults aged 30 and over have received their first COVID-19 jab and the vaccination programme continues to roll-out at pace across Hampshire and the Isle of Wight.  The milestone has been reached just six months since the launch of the biggest vaccination programme in the history of the NHS.

Anyone aged 21 and over is invited to make an appointment to receive the vaccine by contacting the National Booking Service at or by calling 119.  Text invitations appear as an alert from 'NHSvaccine', including a web link to the NHS website to make a booking.


New Telephone System

We are very pleased to confirm that we are on track for the installation of our new telephone system by the end of June.  This will improve patient experience on contacting the Practice. We apologise for the delay and thank you for your patience.


Phlebotomy service at the Practice

We are really excited to announce that from this summer we will be offering a phlebotomy service to our patients!  This has been planned quietly in the background, while we increased our clinical space and applied to do the necessary building works. We are now at the stage of recruiting a phlebotomy team ready to start.  Clinics will be run Monday to Friday except bank holidays, from 7.30am to 12.30pm, which allows for the timely delivery of samples to the pathology laboratory at the hospital.  This will be by appointment only.  More news will follow as we get closer to the launch date.


Providing a safe service - update - 12 May 2021

As we are still in the Covid pandemic, the NHS recommends that we triage or phone back every patient who wants advice from a nurse, doctor or other healthcare professional.

We ask many of the patients we have telephoned, to then come to the Practice for a face-to-face appointment, but due to infection control measures and social distancing, we can only let patients into the Practice if they have a planned appointment.

We are keen, as we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building, including sitting in the waiting room.  We need to take more precautions than shops, pubs, etc., due to the vulnerability of some of our patients.

We know that some of these measures are frustrating for you as they are for us.  We are facing unprecedented demands with a huge increase in the number of calls we are receiving and the need for us all to catch up with the health monitoring of patients which was not possible in the height of the pandemic.

We all look forward to lockdown measures continuing to ease but in the meantime, many thanks for your patience and understanding.



Lateral Flow Tests - 16 April 2021

Tests can be ordered from  A pack of tests contains 7 tests. You can order one pack per household each day.  Click on the link below to order lateral flow tests.  

Order coronavirus (COVID-19) rapid lateral flow tests - GOV.UK (

Alternatively, you can collect a pack of Lateral Flow tests from your local pharmacy.


4 February - new:  Find your NHS number - NHS (


NHS England - Advice on how to access GP services:



Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.












Antibiotics don’t work for everything: antibiotics don’t work for colds or flu because they’re viral infections.


Urgent Care Service:  Anyone needing to see a GP, Monday to Friday between 8.00am and 6.30pm should contact their local GP PracticeAnyone who feels they have an urgent care need out of hours and at weekends should call the NHS 111 service.



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